Try Before Buying
All our products have a live demo so our customers can check what they buy. Please properly check our plugins and ask questions on our support email, live chat, social media, or blogs.
Our expert support engineers are always available to answer all your questions related to our products. You can send us an email to support@thedotstore.com or submit a support ticket.
Refund Policy After Purchase
We firmly believe in and stand by our products. But like any other software, we understand that sometimes they only work perfectly (without issues) for some of the time.
If you find a bug on our products that we cannot resolve, and if that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.
We will not be responsible for any issues generated due to third-party themes and plugins.
We stand behind our products and will assist you in solving any problem, but we expect you to understand what you are purchasing and why adequately.
We can only provide refunds due to technical issues if you allow us to assist you adequately.If we cannot resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in detail, along with screenshots.
A license must be deactivated on the customer’s website before the refund is made.
Refunds may only be issued within 14 days of the purchase date. After 14 days, no refunds can be processed.
Refunds will not be granted if you simply decide not to use the product or if the product was purchased for evaluation purposes.
Please use the product demo if you wish to try it out for evaluation. For WordPress – some of the products have a free edition available which you can download and install on your site.
Refunds will not be granted in the case of coding conflicts related to any other products installed on your site.
Refunds will not be granted for the Plugin/ Theme Bundle.
We will not give a refund in the following situations:
- They don’t want it after they’ve downloaded it
- The item did not meet their expectations
- They simply change their mind
- They bought an item by mistake
- They do not have sufficient expertise to use the item
- They ask for goodwill
Support Hours
Our general support hours are Monday to Friday, 10:00 AM to 07:00 PM (IST). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, while we will also commit to answering any queries outside of these hours within 48 hours.
Acceptance of this Policy
When you order any of our products, you indicate that you have read this refund policy correctly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree to the terms and conditions.
If any of the above criteria are met, then you are eligible for a refund. Please create a support ticket and we will reply within 2 working days.
Effective 18 May 2018