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Shipping
We have been using this plugin for some time, but have begun having an issue with the shipping options at checkout. We have different shipping pricing for different categories within our store. If a customer chooses items from two different categories I need the two different shipping rates to combine, but instead it's just selecting the higher shipping rate and applying it to all items in the cart. I need the shipping rates to only apply their category and to be cumulative. Is this possible within this plugin?
gwen@lakevalleyseed.com shared this idea
Hello there,
Thank you for your feature request and for using our plugin.
We understand the issue you’re encountering with the shipping options at checkout. Specifically, you need the shipping rates for different categories to combine rather than selecting the highest rate for all items in the cart.
To resolve this issue, we recommend checking the plugin master settings to apply the different combined shipping rates. Ensure you select “Force all shipping methods” under the “Show type of shipping method” option. It might be possible you have selected “Apply Highest,” which is why you are getting only the highest shipping charge.
Settings screenshot: https://share.cleanshot.com/xy0VcNSbV6C72D2051Wg
For your reference, we have prepared a short video on how it works and the necessary settings. Please check and update the plugin settings.
Short video: https://share.cleanshot.com/GFZXsg9gdMkcBQ1vrZgV
Please let us know if you need further assistance or if you have any additional questions. We are here to help!
Best regards,
Bhavesh & Dotstore Support Team