General
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The Dotstore is a company specializing in creating premium WooCommerce and WordPress plugins to enhance the functionality and features of your WooCommerce online store.
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Dotstore offers a wide range of premium WooCommerce plugins to improve your e-commerce management, including shipping, fees, discounts, analytics, size charts, fraud prevention, and more.
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To stay updated with Dotstore’s latest products, news, and announcements, subscribe to our newsletter, follow us on social media platforms, and regularly visit our website for updates.
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Browse the product you want to purchase, select the many site licenses you want, and click the Buy Now button. You’ll then be taken to our checkout page, where you can log into your existing DotStore account to use saved information or register a new account to purchase the license.
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You can contact our support team through various channels, including email (support@thedotstore.com) and the support system.
Technical
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We are sorry for the inconvenience about the payment process. Try purchasing using another payment method like a PayPal Account or Bank details. If it still doesn’t work, email us or create a support ticket (mentioning the error you see), and we’ll gladly assist you.
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We are sorry, we are experiencing temporary difficulties. you can try later. If this error occurred while making a payment, avoid duplicate payments by checking your Account Overview before resending a payment. This problem can be resolved for some browsers by clearing or deleting cookies.
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We develop our plugins with compatibility in mind. And over the years, people have used our plugins in various setups. We have listed on the plugin page which other plugins are compatible.
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Our plugins like Divi, Flatsome, EnFold, Astra, OceanWP, Porto, and WoodMart will work if you use the top popular themes.
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Developing, maintaining, and supporting complex features is costly. Why do you want to pay for things you won’t even need? More options mean more choices to make. If the feature you want is aligned with the plugin scope and valuable for other customers, we add it to our future roadmap.
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Yes, Dotstore supports a Multisite environment, but you need to buy a Multisite license to use on multiple domains like 5 sites license or Unlimited sites.
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Elite support includes email-based priority support within 24 hours of response. It also includes access to our dedicated Slack support channel and Zoom meeting for your business requirements understanding and do the configuration based on that. We have a dedicated support team to help with anything you need. We’re available 10 a.m. through 6 p.m. IST, Mon-Fri, and strive to answer all customer requests within 24 hours.
License
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Depending on your business need, you can purchase a single-site license, a 2 to 5-site license, or an Unlimited license. This applies to all the plugins.
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Yes, it is possible to upgrade your license at any time. But the best period to upgrade would be within 14 days of your purchase otherwise Pro-rated amount will be applied. But currently, this process needs to be automated.
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You will no longer have access to premium plugin features and auto activate the free plugin. Also you can’t get the plugin updates, which could include bug fixes, improvements, and compatibility adjustments for the latest versions of WordPress and WooCommerce. If Dotstore introduces new features or enhancements to the plugin after your license expires, you won’t be able to benefit from these additions. Renewing your license ensures continued access to updates, support, and potential improvements, helping you maintain a secure and efficient online store.
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You can activate your Dotstore license on both test and production sites. Here’s how you can go about it: Test Site Activation: Install and activate the plugin on your test site using the license key provided. This allows you to thoroughly test the plugin’s functionality and compatibility with your setup. Production Site Activation: Once you’re satisfied with the testing on your test site, you can deactivate the plugin on the test site and then install and activate it on your production site using the same license key.
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If you’re not receiving the purchase details email and license information from Dotstore, there are several steps you can take to resolve the issue: Check Spam/Junk Folder: Sometimes, automated emails can be filtered into your spam or junk folder. Make sure to check these folders in your email account. Whitelist Dotstore Email: Add the Dotstore email addresses (such as support@thedotstore.com) to your email’s whitelist or safe sender list. This can help prevent important emails from being marked as spam. Double-Check Email Address: Ensure that you provided the correct email address during the purchase process. If there’s a typo, you won’t receive the emails. Contact Support: If you’ve checked the above steps and still haven’t received the emails, contact Dotstore’s support team. They can verify your purchase and resend the necessary information.
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WordPress and WooCommerce are evolving constantly.. We keep improving our plugins and will continue helping customers grow their businesses. Your recurring payments helps us to continue to serve you for a very long time. That’s the reason for annual renewals. Annual subscriptions will renew automatically every year, unless you cancel it.
Account & Billing
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We invest ton of time and money researching, developing and improving our plugins. We follow the best coding practices and are proud of our plugins. Our support will also solve any problems you may face. But if the plugin is broken, or incompatible with your setup, we will work with you and try to resolve the issue. If we aren’t able to make plugin work for you, we will gladly refund your money within first 14 days. We don’t want cursed money!
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We have a no questions asked 14-day refund policy. If you are not happy with Dotstore, simply send us a support ticket, and we will promptly refund your entire purchase price.
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License keys are subscription-based and will automatically renew every year. If you decide to cancel, you may still use a plugin with free features, and you will no longer receive updates once the license key expires.
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Information about Dotstore’s refund policy can be found on our website. Please refer to our Refund Policy page for detailed guidelines.